Shipping policy

Shipping Policy

Order Processing

All Shirt Habit products are made to order. Production begins after an order is placed, so orders may require additional processing time before shipment.

Estimated delivery dates shown at checkout include both production and shipping time. These dates are estimates and are not guaranteed. Processing may take longer during holidays, sales, severe weather, or periods of unusually high demand.

Shipping Rates

Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout. Shipping costs are based on the products ordered, delivery location, and selected shipping method.

Tracking

Tracking information will be emailed once an order has shipped. Tracking may take up to 48 hours to update after the carrier receives the package.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address before submitting an order. Please contact us immediately if you notice an address error. We will attempt to make the correction, but we cannot guarantee changes once production or shipping has begun.

Shirt Habit is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.

Undeliverable or Refused Packages

Because every shirt is custom-made, orders returned as undeliverable due to an incorrect or incomplete address, refusal of delivery, failure to retrieve the package, or another customer-caused issue will not be refunded.

If the package is returned to us, the customer may provide a corrected address and pay the cost of reshipping. The order will be resent only after we have received the returned package and the additional shipping payment.

If a returned package is not received by us, it cannot be reshipped or credited.

Lost Packages

If tracking shows that a package is still in transit beyond the carrier’s expected delivery window, please contact us so we can review the shipment.

If tracking shows the package as delivered, the customer should first check the delivery area, ask other household members or neighbors, and contact the shipping carrier. Shirt Habit is not responsible for packages that are lost or stolen after the carrier confirms delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery. Include your order number and clear photographs of the product, packaging, and shipping label.

Once the issue is verified, we will arrange an appropriate replacement at no additional cost. Do not return an item unless we provide return instructions.

Shipping Delays

Once an order has been transferred to the carrier, delivery is outside our direct control. Shirt Habit is not responsible for carrier delays caused by weather, service interruptions, incorrect routing, customs processing, or other circumstances beyond our control.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are not included in the product price or shipping charge unless specifically stated at checkout.

Refusing an international shipment because of customs charges does not qualify the order for a refund.

Order Changes and Cancellations

Because products are made to order, changes and cancellations are not guaranteed after an order has been submitted. Contact us as quickly as possible, and we will let you know whether the order can still be changed or canceled.